🧾 Short Description
🧾 Short Description An AI-powered customer support workflow that automatically triages, summarizes, classifies, and routes tickets to the right Slack and CRM queues. It sends personalized auto-replies, logs results to Google Sheets, and uses a DLQ for failed cases. ⚙️ How It Works Trigger: Captures messages from email or form submissions. AI Triage: Summarizes and classifies issues, scores urgency, and suggests next steps. Routing: Directs to Slack or CRM queue based on type and priority. Logging: Records summaries, urgency, and responses in Google Sheets. Auto-Reply: Sends an acknowledgment email with ticket ID and SLA timeframe. Error Handling: Failed triage or delivery attempts are logged in a DLQ. 🧩 How to Use Configure triggers (email or webhook) and connect credentials for OpenAI, Slack, Gmail, and Google Sheets. In Workflow Configuration, set: Slack Channel IDs CRM Type (HubSpot, Salesforce, or custom) Google Sheet URL SLA thresholds (e.g., 2h, 6h, 24h) Test with a sample ticket and verify routing and summaries in Slack and Sheets. 🔑 Requirements OpenAI API key (GPT-4o-mini or newer) Slack OAuth credentials Google Sheets API access Gmail/SMTP credentials CRM API (HubSpot, Salesforce, or custom endpoint) 💡 Customization Ideas Add sentiment detection for customer tone. Localize responses for multilingual support. Extend DLQ logging to Notion or Airtable. Add escalation alerts for SLA breaches. An n8n automation workflow template by NodeAlchemy.
NodeAlchemy
web
free
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