📘 Description:
📘 Description: This workflow automates the Developer Q&A Classification and Documentation process using Slack, Azure OpenAI GPT-4o, Notion, Airtable, and Google Sheets. Whenever a new message is posted in a specific Slack channel, the workflow automatically: Captures and validates the message data Uses GPT-4o (Azure OpenAI) to check if the question matches any existing internal FAQs Logs answered questions into Notion as new FAQ entries Sends unanswered ones to Airtable for human follow-up Records any workflow or API errors into Google Sheets This ensures that every developer query is instantly categorized, documented, and tracked, turning daily Slack discussions into a continuously improving knowledge base. ⚙️ What This Workflow Does (Step-by-Step) 🟢 Slack Channel Trigger – Developer Q&A Triggers the workflow whenever a new message is posted in a specific Slack channel. Captures message text, user ID, timestamp, and channel info. 🧩 Validate Slack Message Payload (IF Node) Ensures the incoming message payload contains valid user and text data. ✅ True Path → Continues to extract and process the message ❌ False Path → Logs error to Google Sheets 💻 Extract Question Metadata (JavaScript) Cleans and structures the Slack message into a standardized JSON format — removing unnecessary characters and preparing a clean “question object” for AI processing. 🧠 Classify Developer Question (AI) (Powered by Azure OpenAI GPT-4o) Uses GPT-4o to semantically compare the question with an internal FAQ dataset. If a match is found → Marks as answered and generates a canonical response If not → Flags it as unanswered 🧾 Parse AI JSON Output (Code Node) Converts GPT-4o’s text output into structured JSON so that workflow logic can reference fields like status, answer_quality, and canonical_answer. ⚖️ Check If Question Was Answered (IF Node) If status == "answered", the question is routed to Notion for documentation; otherwise, it’s logged in Airtable for review. 📘 Save Answered Question to Notion FAQ Creates a new Notion page under the “FAQ” database containing the question, AI’s canonical answer, and answer quality rating — automatically building a self-updating internal FAQ. 📋 Log Unanswered Question to Airtable Adds unresolved or new questions into Airtable for manual review by the developer support team. These records later feed back into the FAQ training loop. 🚨 Log Workflow Errors to Google Sheets Any missing payloads, parsing errors, or failed integrations are logged in Google Sheets (error log sheet) for transparent tracking and debugging. 🧩 Prerequisites: Slack API credentials (for message trigger) Azure OpenAI GPT-4o API credentials Notion API connection (for FAQ database) Airtable API credentials (for unresolved questions) Google Sheets OAuth connection (for error logging) 💡 Key Benefits: ✅ Automates Slack Q&A classification ✅ Builds and updates internal FAQs with zero manual input ✅ Ensures all developer queries are tracked ✅ Reduces redundant questions in Slack ✅ Maintains transparency with error logs 👥 Perfect For: Engineering or support teams using Slack for developer communication Organizations maintaining internal FAQs in Notion Teams wanting to automatically capture and reuse knowledge from real developer interactions. An n8n automation workflow template by Rahul Joshi.
Rahul Joshi
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