Description
Description This workflow turns scattered user feedback into a structured product backlog pipeline. It collects feedback from three channels (Telegram bot, Google Form/Sheets, and Gmail), normalizes it, and sends it to an AI model that: Classifies the feedback (bug, feature request, question, etc.) Extracts sentiment and pain level Estimates business impact and implementation effort Generates a short summary Then a custom RICE-style priority score is computed, a Jira ticket is created automatically, a Notion page is generated for documentation, and a monthly product report is sent by email to stakeholders. It helps product & support teams move from “random feedback in multiple tools” to a repeatable, data-driven product intake process with zero manual triage. Context In most teams, feedback is: spread across emails, forms, and chat messages manually copy–pasted into Jira (when someone remembers) hard to prioritize objectively nearly impossible to review at the end of the month This workflow solves that by: Centralizing feedback from Telegram, Google Forms/Sheets, and Gmail Automatically normalizing all inputs into the same JSON structure Using AI to categorize, tag, summarize, and score each request Calculating a RICE-based priority adapted to your tiers (free / pro / enterprise) Creating a Jira issue with all the context and acceptance criteria Generating a Notion page for each feedback+ticket pair Sending a monthly “Product Intelligence Report” by email with insights & recommendations The result: less manual work, better prioritization, and a clear story of what users are asking for. Target Users This template is designed for: Product Managers and Product Owners SaaS teams with multiple feedback channels Support / CS teams that need a structured escalation path Project Managers who want objective, data-driven prioritization Any team that wants “feedback → backlog” automation without building a custom platform Technical Requirements You’ll need: Google Sheets credential Gmail credential Telegram Bot + Chat ID Google Form connected to a Google Sheet Jira credential (Jira Cloud) Notion credential OpenAI/ Anthropic credential for the AI analysis node An existing Jira project where tickets will be created A Notion database or parent page where feedback pages will be stored Workflow Steps The workflow is organized into four main sections: 1) Triggers (Multi-channel Intake) Telegram Trigger – Listens for new messages sent to your bot Google Form / Sheet Trigger – Listens for new form responses / rows Gmail Trigger – Listens for new emails matching your filter (e.g. [Feedback] in subject) All three paths send their payloads into a “Data Normalizer” node that outputs a unified structure: 2) Request Treated and Enriched (AI Analysis) Instant Reply (Telegram only) – Sends a quick “Thanks, we’re analysing your feedback” message User Enrichment – Enriches user tier based on mapping Message a Model (AI) classifies the feedback extracts tags scores sentiment, pain, business impact, effort generates a short summary & acceptance criteria JSON Parse / Merge – Merges AI output back into the original feedback object 3) Priority Calculation & Jira Ticket Creation Priority Calculator applies a RICE-style formula using: pain level business impact implementation effort user tier weight assigns internal priority: P0 / P1 / P2 / P3 maps to Jira priority: Highest / High / Medium / Low Create Jira Issue – Creates a ticket with: summary from AI description including raw feedback, AI analysis, and RICE breakdown labels based on tags priority based on the calculator Post-processing – Prepares a clean payload for notifications & logging IF (Source = Telegram) – Sends a rich Telegram message back to the user with: Jira key + URL category, priority, RICE score, tags, and estimated handling time Append to Google Sheet (Analytics Log) – Logs each feedback with: source, user, category, sentiment, RICE score, priority, Jira key, Jira URL Create Notion Page – Creates a documentation page linking: the feedback the Jira ticket AI analysis acceptance criteria 4) Monthly Reporting (Product Intelligence Report) Monthly Trigger – Runs once a month Query Google Sheet – Fetches all feedback logs for the previous month Aggregate Monthly Stats – Computes: feedback volume breakdown by category / sentiment / source / tier / priority average RICE, pain, and impact top P0/P1 issues and top feature requests Message a Model (AI) – Generates a written “Product Intelligence Report” with: executive summary key insights & trends top pain points strategic recommendations Parse Response: Extracts structured insights + short summary Create Notion Report Page with: metrics, charts-ready tables, insights, and recommendations Append Monthly Log to Google Sheet – Stores high-level stats for historical tracking Send Email with a formatted HTML report to stakeholders with: key metrics top issues recommendations link to the full Notion report Key Features Multi-channel intake: Telegram + Google Forms/Sheets + Gmail AI-powered triage: automatic category, sentiment, tags, and summary RICE-style priority scoring with tier weighting Automatic Jira ticket creation with full context Notion documentation for each feedback and for monthly reports Google Sheets analytics log for exploration and dashboards Monthly “Product Intelligence Report” sent automatically by email Designed to be adaptable: you can plug in your own labels, tiers, and scoring rules Expected Output When the workflow is running, you can expect: A Jira issue created automatically for each relevant feedback A confirmation email A Telegram confirmation message when the feedback comes from Telegram A Google Sheet filled with normalized feedback and scoring data A Notion page per feedback/ticket with AI analysis and acceptance criteria Every month: a Notion “Monthly Product Intelligence Report” page a summary email with key metrics and insights for your stakeholders How it works Trigger – Listens to Telegram / Google Forms / Gmail Normalize – Converts all inputs to a unified feedback format Enrich with AI – Category, sentiment, pain, impact, effort, tags, summary Score – Computes RICE-style priority and maps to Jira priority Create Ticket – Opens a Jira issue + Notion page + logs to Google Sheets Notify – Sends Telegram confirmation (if source is Telegram) Report – Once a month, aggregates everything and sends a Product Intelligence Report Tutorial Video Tutorial video: Watch the Youtube Tutorial video About me I’m Yassin a Project & Product Manager Scaling tech products with data-driven project management. 📬 Feel free to connect with me on Linkedin. An n8n automation workflow template by Yassin Zehar.
Yassin Zehar
web
free
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