🧠 AI Telegram Customer Support Assistant + Lead Manager
🧠 AI Telegram Customer Support Assistant + Lead Manager This n8n workflow provides a fully automated AI-driven customer support assistant connected to Telegram, with built-in lead management, knowledge-base querying, and context-aware answers. ⭐ What this workflow does Receives user messages from Telegram Logs all incoming/outgoing messages into a Data Table Checks if a lead exists for the user (via chat_id) Creates new leads automatically if needed Builds an AI-ready context (user info + lead info + latest message) Uses the AI Agent to answer questions using: FAQ database Services table (programs, prices, descriptions) Settings table (agency info) Lead update tool Sends a natural, friendly reply back to Telegram Updates leads in real time (name, phone, email, notes…) 📦 Required Data Tables (to be created by the user) leads Stores all user information (full_name, phone, email, etc.) services List of available programs/services with prices, duration, category. faq Frequently asked questions with answers and optional tags. settings Company/agency details used by the assistant. chat_logs Logs all messages exchanged with users (user + bot). 🔧 Required Credentials Telegram Bot API Key AI Model Credential (OpenAI, OpenRouter, Groq…) No other credentials required. 🚀 How to use it Import the workflow into your n8n instance Create the required Data Tables as defined inside the Sticky Notes Add your credentials (Telegram + AI Model) Customize the prompt to match your business Activate the workflow — you're ready to go! 💡 Suitable for: Travel agencies Customer support chatbots Lead qualification + automation AI knowledge-based assistants Telegram-first businesses. An n8n automation workflow template by osama goda.
osama goda
web
paid
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