✅ What problem does this workflow solve?
✅ What problem does this workflow solve? Missed return pickups create logistics delays, extra follow-ups, and unhappy customers for e-commerce teams. This workflow automates return pickup reminders, ensuring customers are notified on the day of pickup via WhatsApp messages and automated voice calls, without any manual effort. ⚙️ What does this workflow do? Runs automatically on a daily schedule. Reads return pickup data from Google Sheets. Identifies customers with: 📅 Pickup date = today ⏳ Status = Pending Sends personalized WhatsApp reminders. Places automated voice call reminders when required. Updates reminder status in Google Sheets for clear tracking. 🧠 How It Works – Step by Step 1. ⏰ Scheduled Trigger The workflow starts at a fixed time every day (e.g., 9–10 AM) using a Schedule Trigger. 2. 📄 Read Pickup Data from Google Sheets It fetches rows from Google Sheets where: Pickup Date** = today Status** = Pending This ensures only relevant pickups are processed. 3. 🔁 Loop Through Pickups Each matching row is processed individually to send customer-specific reminders. 4. ✍️ Generate Personalized Messages Using a Code node, the workflow creates: 📲 A WhatsApp text message 📞 A voice message script Messages include: Customer name Product name Pickup address Return reason Pickup timing reminder 5. 📲 Send WhatsApp Reminder A personalized WhatsApp message is sent via Twilio, reminding the customer to keep the package ready. 6. 📞 Place Voice Call Reminder If required, the workflow places an automated voice call using Twilio and reads out a clear pickup reminder using text-to-speech. 7. ✅ Update Pickup Status Once notifications are sent: The workflow updates the Status column to “Reminder Sent” Ensures the same pickup is not notified again 📊 Sample Google Sheet Columns | Order ID | Customer Name | Phone Number | Product | Pickup Date | Address | Return Reason | Status | |--------|----------------|--------------|---------|-------------|---------|---------------|--------| 🔧 Integrations Used Google Sheets** – Pickup data source and tracking Twilio WhatsApp API** – Message delivery Twilio Voice API** – Automated call reminders n8n Schedule + Logic Nodes** – Automation orchestration 👤 Who can use this? Perfect for: 🛒 E-commerce brands 📦 Reverse logistics teams 🚚 Delivery & pickup operations 🧑💼 Customer support teams It also works well for service visits, deliveries, appointments, and field operations. 💡 Key Benefits ✅ Fewer missed pickups ✅ Improved customer compliance ✅ Reduced manual follow-ups ✅ Clear tracking in Google Sheets ✅ Scalable and fully automated 🚀 Ready to Use? Just connect: ✅ Google Sheets with pickup data ✅ Twilio credentials (WhatsApp + Voice) ✅ Schedule trigger time. An n8n automation workflow template by InfyOm Technologies.
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