🚀 How it works
🚀 How it works Fully automates your service order pipeline from incoming booking to supplier confirmation — with built-in SLA enforcement and automatic escalation if a supplier goes silent. 📥 Receives orders via webhook from your booking form or website 💳 Verifies payment against Stripe before processing anything 🤖 Extracts and structures order details (service type, address, date, priority) using Claude AI 👤 Upserts the customer contact and creates a deal in Freshworks CRM automatically 📧 Sends branded confirmation emails to the customer and assigned supplier via Postmark ⏱️ Enforces a 4-hour supplier acceptance SLA — escalates automatically if no response 🔁 Reassigns to a backup supplier and retries for 2 hours before flagging for manual review 🚨 Alerts your team on Slack if manual intervention is required 📊 Logs every outcome (confirmed, reassigned, escalated) to Google Sheets for full audit trail 🛠️ Set up steps Estimated setup time: ~30 minutes Webhook — copy the webhook URL and point it from your booking form or website checkout Stripe — add your Stripe secret key to the HTTP Request node; set the correct payment_intent field name from your payload Claude (Anthropic) — connect your Anthropic API credential; claude-sonnet-4-6 or higher recommended Freshworks CRM — connect your Freshworks credential; set your domain in the HTTP Request upsert node (e.g. yourcompany.freshsales.io) Postmark — add your Postmark Server Token to the HTTP Request nodes; update the sender email address Slack — connect Slack OAuth2; set your ops/dispatch channel in the alert nodes (e.g. #dispatch-alerts) Google Sheets — connect Google Sheets OAuth2; set your spreadsheet ID and sheet name in the log nodes Follow the sticky notes inside the workflow — each section has a one-liner setup guide 📋 Prerequisites Stripe account with payment intents enabled Anthropic API key (Claude API access) Freshworks CRM account (Growth plan or higher for API access) Postmark account with a verified sender domain Slack workspace with a bot or OAuth2 app Google Sheets spreadsheet set up as your audit log --- Custom Workflow Request with Personal Dashboard kumar@smartflowcraft.com https://www.smartflowcraft.com/contact More free templates https://www.smartflowcraft.com/n8n-templates. An n8n automation workflow template by Kumar SmartFlow Craft.
Kumar SmartFlow Craft
web
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