Summarize and answer Re:amaze support emails with Gemini and SOP knowledge base

Description

This template demonstrates an AI-powered email automation system for Re:amaze, summarizing and responding to customer inquiries using a structured knowledge base to ensure accurate and consistent replies. 🔹 Ideal for: Customer support teams handling high volumes of email queries (e.g., e-commerce, SaaS) Businesses looking to automate SOP-based responses with AI while integrating actions like order lookup or issue logging What this workflow does Fetches incoming customer emails from Re:amaze Filters only customer messages (ignores agent replies) Classifies email intent (e.g. security, pricing, setup etc.) Matches the request against a structured SOP knowledge base Generates a response using AI based strictly on SOP Sends reply back to the customer automatically Key Features: Prevents duplicate replies using deduplication logic Ensures responses follow SOP (reduces hallucination) Scalable for high-volume email handling Requirements Re:amaze API access (for fetching & replying to conversations) AI model (e.g., OpenAI / Gemini configured in n8n) SOP knowledge base (Google Sheets or Code tool) How to set up Add your Re:amaze API credentials in HTTP nodes To get the API Key, you have to login to the Re:amaze plateform(https://www.reamaze.com/) Here is the API documentation -https://www.reamaze.com/api/get_messages Configure your AI model credentials Connect your SOP knowledge base (Google Sheets or internal tool) Test the workflow using sample customer emails 🚀 This template can be extended to support multi-channel support (chat, tickets, etc.) Need Help? ask in the Forum! Happy Hacking!. An n8n automation workflow template by Divyanshu Gupta.

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