How it works
How it works Listens for new support requests from Gmail and a web form simultaneously, normalizing both into a single ticket schema Routes each ticket through an OpenAI powered triage agent that classifies priority, category, and sentiment Fans the result to three parallel outputs: a Slack alert to the support team, a row logged in Google Sheets, and an auto reply to the customer Set up steps Connect Gmail, Slack, and Google Sheets credentials, then authorize OpenAI (~10 minutes total) Keep full setup details, node by node instructions, and prompt tuning tips in the sticky notes inside the workflow. An n8n automation workflow template by Redowan Ahmed Farhan.
Redowan Ahmed Farhan
web
free
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