Usecase: When a new service ticket is created in Taiga, it's often unclear whether it contains sufficient details to be…
Usecase: When a new service ticket is created in Taiga, it's often unclear whether it contains sufficient details to begin work. This workflow automates the triage process by: Using an AI model to extract key information from the ticket description. Automatically assigning values for: Type (Bug, Enhancement, Onboarding, Question) Severity (Wishlist, Minor, Normal, Important, Critical) Priority (Low, Normal, High) Status (New, Needs More Info, etc.) Detecting missing critical data and blocking the ticket if incomplete. Setup instructions here: https://github.com/emooney/Service_Ticket_Triage_Helper. An n8n automation workflow template by Eric Mooney.
Eric Mooney
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