AI-Powered Telegram & WhatsApp Business Agent Workflow

Description

This workflow contains community nodes that are only compatible with the self-hosted version of n8n. Deliver seamless, AI-driven customer support on Telegram and WhatsApp—powered by GPT-4 Turbo and n8n. 🌟 Key Features Unified Messaging:** Receive and normalize messages from both Telegram (via Bot Trigger) and WhatsApp (via Webhook). Contextual AI Responses:** Build customer context from Google Sheets, then craft personalized replies with GPT-4 Turbo. Smart Routing:** Automatically detect platform and send replies with platform-appropriate formatting (HTML for Telegram, plain for WhatsApp). Intent Detection & Escalation:** Flag orders, appointments or complex queries and trigger Slack notifications for human handoff. Comprehensive Logging:** Append every interaction to a “conversations” sheet and upsert customer profiles in a “customers” sheet. 📋 Prerequisites n8n instance (self-hosted or n8n Cloud) Credentials: OpenAI API key Telegram Bot Token WhatsApp Business API credentials (WHATSAPP_PHONE_ID) Google Sheets service-account credentials Slack Incoming Webhook URL Google Sheets Setup: customers sheet with columns: user_id, user_name, previousOrders, lastInteraction, preferences, conversationHistory conversations sheet with columns: user_id, user_name, platform, message, ai_response, timestamp, needs_escalation, is_order, is_appointment 🚀 Setup & Usage Import the provided JSON into your n8n editor. Configure each node’s credentials in n8n’s Credentials panel. Set the following Workflow Variables: GOOGLE_SHEET_ID WHATSAPP_PHONE_ID Activate the Telegram Bot Trigger and WhatsApp Webhook nodes. Test by messaging your bot on Telegram and WhatsApp. 🔍 How It Works Trigger: Listens for new Telegram updates or WhatsApp webhook calls. Normalize Message: Standardizes payload into { user_id, user_name, message_text, platform, chat_id, timestamp }. Get Customer Data: Reads from “customers” sheet to fetch past history and order count. Build AI Context: Merges incoming message with customer info and history. AI Assistant: Sends context to GPT-4 Turbo (temperature 0.8, maxTokens 800). Process Response: Cleans formatting, identifies intents (order, appointment), and sets escalation flags. Platform Router: Routes reply to the appropriate “Send Telegram” or “Send WhatsApp” node. Log Conversation: Appends each message and response to the “conversations” sheet. Update Customer: Increments previousOrders, updates last interaction timestamp, and saves a snippet of the latest message. Escalation: If flagged, posts a formatted alert to your Slack channel for immediate attention. Empower your business with 24/7 AI-powered support—save time, increase conversions, and ensure no customer inquiry goes unanswered. An n8n automation workflow template by Amanda Benks.

Community Metrics

Categories

• Automation

Tags

• n8n
• workflow
• google-sheets
• http-request
• telegram
• code
• openai

Capabilities

• 5 nodes
• 831 views

Information