Real-time Vtiger Support Tickets to Telegram with Auto Status Updates

Description

⚠️ This Workflow Requires a Community Node and a Self-Hosted n8n Instance > This workflow uses the Vtiger CRM community node. To use it, you must be running a self-hosted version of n8n with Community Nodes enabled. 🔧 How to Install the Node Go to Settings → Community Nodes Click Install Node Enter the package name: n8n-nodes-vtiger-crm Restart your n8n instance if prompted 💬 Real-time Vtiger Support Tickets to Telegram with Auto Status Updates 📌 Overview Keep your support team instantly informed when new tickets are created in Vtiger CRM. This workflow: Fetches the most recent ticket marked as Open Sends its details to a Telegram chat Updates the status in Vtiger to In Progress to prevent re-sending 🔄 What This Workflow Does 📨 Pulls the latest open ticket from Vtiger HelpDesk 📲 Sends a rich-text message to Telegram with all key ticket details 🔁 Updates the ticket’s status to "In Progress" 🧠 Workflow Preview > 📲 Telegram Output Example > New ticket with the following details: Ticketid: TT2 Title: Internet down Status: Open Priority: High Severity: Minor Category: Small Problem Description: The internet was slow from yesterday and today is down completely 🛠️ Setup Instructions 🔗 Telegram Bot Setup Open Telegram and search for @BotFather Run /newbot and follow the instructions Save the bot token Add the bot to your chat or group Use @userinfobot to get your chat_id Paste the token and chat ID in the Telegram node inside n8n 🔗 Vtiger CRM Setup Make sure your Vtiger HelpDesk module includes: ticket_no, ticket_title, ticketstatus, ticketpriorities, ticketseverities, ticketcategories, description Connect your Vtiger API credentials inside n8n 👥 Who This Is For Customer support and IT helpdesk teams using Vtiger CRM Teams that want instant alerts in Telegram Anyone syncing CRM activity with chat-based notifications 🔐 Credentials Required ✅ Vtiger CRM API credentials ✅ Telegram Bot Token 🏷 Tags vtiger, telegram, crm automation, helpdesk alerts, no-code crm, realtime notifications, n8n telegram integration, support ticket automation, self-hosted n8n, community nodes, workflow automation, vtiger crm integration, helpdesk sync, n8n crm alerts `. An n8n automation workflow template by Ahmed Saadawi.

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