What Problem Does It Solve?
What Problem Does It Solve? Customers often ask product questions or prices in comments. Businesses waste time replying manually, leading to delays. Some comments only need a short thank-you reply, while others need a detailed private response. This workflow solves these by: Replying with a friendly public comment. Sending a private message with details when needed. Handling compliments, complaints, and unclear comments in a consistent way. How to Configure It Facebook Setup Connect your Facebook Page credentials in n8n. Add the webhook URL from this workflow to your Facebook App/Webhook settings. AI Setup Add your Google Gemini API key (or swap for OpenAI/Claude). The included prompt is generic — you can edit it to match your brand tone. Optional Logging If you want to track processed messages, connect a Notion database or another CRM. How It Works Webhook catches new Facebook comments. AI Agent analyzes the comment and categorizes it (question, compliment, complaint, unclear, spam). Replying: For questions/requests → public reply + private message with full details. For compliments → short thank-you reply. For complaints → apology reply + private message for clarification. For unclear comments → ask politely if they need help. For spam/offensive → ignored (no reply). Replies and messages are sent instantly via the Facebook Graph API. Customization Ideas Change the AI prompt to match your brand voice. Add forwarding to Slack/Email if a human should review certain replies. Log conversations in Notion, Google Sheets, or a CRM for reporting. Expand to Instagram or WhatsApp with small adjustments. If you need any help Get In Touch. An n8n automation workflow template by Abdullah Alshiekh.
Abdullah Alshiekh
web
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