Who is this for?
Who is this for? This workflow is perfect for: Support teams and customer service departments managing Jira tickets Team leads and managers who need daily visibility into ticket resolution progress Organizations wanting to automate ticket reporting and communication IT departments seeking to streamline support ticket summarization and tracking What problem is this workflow solving? Manual ticket review and reporting is time-consuming and often lacks comprehensive analysis. This workflow solves those issues by: Automating daily ticket analysis** by fetching, analyzing, and summarizing all tickets created each day Providing intelligent summaries** using AI to extract key insights from ticket descriptions, comments, and resolutions Streamlining communication** by automatically sending formatted daily reports to stakeholders Saving time** by eliminating manual ticket review and report generation What this workflow does This workflow automatically fetches daily Jira tickets, analyzes them with AI, and sends comprehensive summaries via email to keep your team informed about support activities. Step by step: Schedule Trigger runs the workflow automatically at your chosen interval (or manual trigger for testing) Set Project Key defines the Jira project to monitor (default: SUP project) Get All Tickets from the specified project created today Split Out extracts individual ticket data including key, summary, and description Loop Tickets processes each ticket individually through batch processing Get Comments from Ticket retrieves all comments and conversations for complete context Merge combines ticket data with associated comments for comprehensive analysis Ticket Summarizer (AI Agent) uses OpenAI GPT-5 to generate professional summaries and proposed solutions Set Output structures the AI analysis into standardized JSON format Aggregate collects all processed ticket summaries into a single dataset Format Body creates a readable email format with direct Jira ticket links Send Ticket Summaries delivers the daily report via Gmail How to set up Connect your Jira account by adding your Jira Software Cloud API credentials to the Jira nodes Add your OpenAI API key to the OpenAI Chat Model node for AI-powered ticket analysis Configure Gmail credentials for the Send Ticket Summaries node to deliver reports Update the recipient email in the "Send Ticket Summaries" node to your desired recipient Adjust the project key in the "Set Project Key" node to match your Jira project identifier Configure the schedule trigger to run daily at your preferred time for automatic reporting Customize the JQL query in Jira nodes to filter tickets based on your specific requirements Test the workflow using the manual trigger to ensure proper ticket fetching and AI analysis Review email formatting in the "Format Body" node and adjust as needed for your reporting style How to customize this workflow to your needs Modify AI prompts**: customize the ticket analysis prompt in the "Ticket Summarizer" node to focus on specific aspects like priority, resolution time, or customer impact Adjust ticket filters**: change the JQL queries to filter by status, priority, assignee, or custom date ranges beyond "today" Add more data points**: include additional ticket fields like priority, status, assignee, or custom fields in the analysis Customize email format**: modify the "Format Body" node to change the report structure, add charts, or include additional formatting Set up different schedules**: create multiple versions for different reporting frequencies (hourly, weekly, monthly) Need help customizing? Contact me for consulting and support: 📧 billychartanto@gmail.com. An n8n automation workflow template by Billy Christi.
Billy Christi
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