Tired of juggling maintenance calls, lost requests, and slow vendor responses?
Tired of juggling maintenance calls, lost requests, and slow vendor responses? This workflow streamlines the entire property maintenance process — from tenant request to vendor dispatch — powered by AI categorization and automated communication. Cut resolution time from 5–7 days to under 24 hours and boost tenant satisfaction by 85% with zero manual follow-up. What This Workflow Does Transforms chaotic maintenance management into seamless automation: 📝 Captures Requests – Tenants submit issues via Jotform with unit number, issue description, urgency, and photos. 🤖 AI Categorization – OpenAI (GPT-4o-mini) analyzes and classifies issues (plumbing, HVAC, electrical, etc.). ⚙️ Smart Prioritization – Flags emergencies (leak, electrical failure) and assigns priority. 📬 Vendor Routing – Routes issue to the correct contractor or vendor based on AI category. 📧 Automated Communication – Sends acknowledgment to tenant and work order to vendor via Gmail. 📊 Audit Trail Logging – Optionally logs requests in Google Sheets for performance tracking and reporting. Key Features 🧠 AI-Powered Categorization – Intelligent issue type and priority detection. 🚨 Emergency Routing – Automatically escalates critical issues. 📤 Automated Work Orders – Sends detailed emails with property and tenant info. 📈 Google Sheets Logging – Transparent audit trail for compliance and analytics. 🔄 End-to-End Automation – From form submission to vendor dispatch in seconds. 💬 Sticky Notes Included – Every section annotated for easy understanding. Perfect For Property management companies Real estate agencies and facility teams Smart building operators Co-living and rental startups Maintenance coordinators managing 50–200+ requests monthly What You’ll Need Required Integrations: Jotform – Maintenance request form Create your form for free on Jotform using this link OpenAI (GPT-4o-mini) – Categorization and prioritization Gmail – Automated email notifications (Optional) Google Sheets – Logging and performance tracking Quick Start Import Template – Copy JSON into n8n and import. Create Jotform – Include fields: Tenant name, email, unit number, issue description, urgency, photo upload. Add Credentials – Configure Jotform, Gmail, and OpenAI credentials. Set Vendor Emails – Update “Send to Contractor” Gmail node with vendor email IDs. Test Workflow – Submit sample maintenance requests for AI categorization and routing. Activate Workflow – Go live and let your tenants submit maintenance issues. Expected Results ⏱️ 24-hour average resolution time (vs 5–7 days). 😀 85% higher tenant satisfaction with instant communication. 📉 Zero lost requests – every issue logged automatically. 🧠 AI-driven prioritization ensures critical issues handled first. 🕒 10+ hours saved weekly for property managers. Pro Tips 🧾 Add Google Sheets logging for a complete audit trail. 🔔 Include keywords like “leak,” “no power,” or “urgent” in AI prompts for faster emergency detection. 🧰 Expand vendor list dynamically using a Google Sheet lookup. 🧑🔧 Add follow-up automation to verify task completion from vendors. 📊 Create dashboards for monthly maintenance insights. Learning Resources This workflow demonstrates: AI categorization using OpenAI’s Chat Model (GPT-4o-mini) Multi-path routing logic (emergency vs. normal) Automated communication via Gmail Optional data logging in Google Sheets Annotated workflow with Sticky Notes for learning clarity. An n8n automation workflow template by Jitesh Dugar.
Jitesh Dugar
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