Automated Support Prioritization and AI Task Creation
Automated Support Prioritization and AI Task Creation This n8n workflow instantly captures support issues submitted via Jotform and efficiently routes them to the appropriate team and logging system based on the severity level defined by the customer. It then uses an AI Agent (Google Gemini) to transform the raw customer data into a clear, concise, and actionable task for the development team. Workflow Overview Ingestion & Logging: A new support ticket is received via Jotform and immediately logged into a Google Sheet as a central record. Priority Assessment & Routing: An If node checks the reported issue Severity. High/Medium Severity: The ticket details are instantly sent to a dedicated Slack channel for immediate team attention. Low Severity: The ticket details are sent via Gmail (acting as an internal email notification) to a support inbox, allowing for less immediate handling. AI Processing: An AI Agent summarizes the raw feedback into a clear, professional task description. Task Creation: The AI-generated task is automatically created in ClickUp for the development team to manage. Requirements To implement and run this automated support workflow, the following accounts and credentials are required: 1. Service Credentials Jotform API Key:* For the *Jotform Trigger** to receive real-time form submissions. Google Sheets OAuth2/API Key:** To write data to the designated sheet. Slack OAuth2/API Key:** To post messages to the target Slack channel. Gmail OAuth2/API Key:** To send internal email notifications. Google Gemini API Key:* To power the *AI Agent** for task summarization. ClickUp API Key:** To create tasks in the target workspace. Sign up for n8n using: https://n8n.partnerlinks.io/pe6gzwqi3rqw 2. External Configurations Jotform Setup:* A form configured with fields for Name, Email, Issue, Description, and the crucial *Severity** field. Sign up for Jotform using: https://www.jotform.com/?partner=zainurrehman ClickUp Setup:* The specific *Team, Space, Folder, and List IDs* must be configured in the *Create a task** node to ensure tickets are created in the correct project board. An n8n automation workflow template by Zain Khan.
Zain Khan
web
free
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