The AI Support Agent combines Gmail, Slack, and Google Drive into a seamless support workflow powered by GPT-4o and Pi…
The AI Support Agent combines Gmail, Slack, and Google Drive into a seamless support workflow powered by GPT-4o and Pinecone. 🧠 Email Monitoring – New support emails are pulled from Gmail every minute. 📤 Classification – AI categorizes emails (e.g., billing, support, spam, urgent). 📚 Knowledge-Based Replies – GPT-4o drafts personalized replies using your support documents synced from Google Drive and stored in Pinecone. 📩 Automatic Response – The agent replies to the customer in the same Gmail thread. 🚨 Escalation Detection – If human support is needed, Slack is notified instantly. 📊 Logging – Each interaction is logged in Google Sheets for tracking and analysis. 🔁 Live Sync – Any document added to your Google Drive folder is auto-loaded into the knowledge base for future AI responses. 🛠️ Quick Setup Steps 🛠️ Quick Setup Checklist ⏱ Time to Deploy: ~10–15 minutes 🔌 1. Connect Integrations ✅ Gmail (OAuth2) ✅ Google Drive (OAuth2) ✅ Google Sheets (OAuth2) ✅ OpenAI API Key ✅ Pinecone API Key ✅ Slack Webhook (for alerts) 🗂️ 2. Update Workflow IDs Replace the sample IDs in your nodes: 📁 Google Drive Folder ID → Where your KB lives 📊 Google Sheet ID → Where interactions are logged 🚨 Slack Webhook URL → Where urgent alerts go 🔎 Pinecone Index → Your vector storage index 🎨 3. Customize Prompt & Tone Go to 🔧 “Response Agent” Node Update the System Prompt to reflect your brand’s tone: e.g. “We’re always here to help, and we reply fast.” 📂 4. Upload Your Docs Add .pdf, .txt, or .docx files to your synced Google Drive folder. The agent will auto-read and embed them into Pinecone for AI-powered replies. ▶️ 5. Run & Test Send a test email from another account ✅ Watch the reply come through Gmail ✅ Check Slack for urgent alert ✅ Confirm logging in Google Sheets ✅ Done!. An n8n automation workflow template by David Olusola.
David Olusola
web
free
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