🤖 Grok-4 Customer Support Agent with Document-Based Intelligence
🤖 Grok-4 Customer Support Agent with Document-Based Intelligence Template [RAG] This workflow creates a smart, AI-powered customer support agent using Grok-4 that can answer questions based on a preloaded Google Doc knowledge base. It listens for incoming customer queries via Telegram, then uses Grok-4’s language reasoning + memory features to generate helpful responses pulled directly from the doc. Watch the Step-by-Step Tutorial of this Workflow: https://www.youtube.com/watch?v=OXzsh-Ba-8Y&t=2s It’s perfect for solopreneurs, startups, or businesses that want to: Automate first-level support Build a Telegram-based knowledge agent Answer FAQs using internal docs (like manuals, policies, product details) 🔍 How It Works: Telegram Trigger – Listens for incoming messages from users Google Docs Tool – Retrieves a specified doc to serve as the knowledge base Grok-4 AI Agent – Uses xAI’s latest LLM with built-in memory and the document as a tool Memory Buffer – Keeps track of ongoing context in the conversation Telegram Reply – Sends the final response back to the customer 🧠 Tools & Integrations Used: xAI Grok-4 Model (via Langchain-compatible node) Google Docs Tool (as a reference knowledge base) Telegram Bot API (chat interface) n8n Agent Framework (for chaining memory, model, and tools) 💡 Use Cases: AI-powered FAQ assistant for your product Internal HR bot answering company policy questions Support assistant trained on onboarding documents or technical manuals Private support bot for VIP groups on Telegram. An n8n automation workflow template by Automate With Marc.
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