⚙️ How It Works
⚙️ How It Works This workflow is a comprehensive, AI-powered system that transforms customer feedback into strategic business intelligence. It operates in a multi-stage process to ensure every review or mention is handled proactively and intelligently. 🔊 Multi-Channel Listening Triggers monitor platforms like Shopify, Twitter, and more for new reviews or mentions. 🧠 AI-Powered Analysis When feedback is detected, it's sent to an OpenAI node. The AI performs: Sentiment analysis: Positive, Negative, or Neutral Scoring & categorization (e.g., Shipping, Product Quality) Urgency assessment to prioritize response 🔀 Smart Conditional Logic An If node evaluates sentiment and urgency The workflow branches into customized response paths 🚨 Automated Escalation Negative or high-urgency feedback triggers: Slack alerts to the appropriate team channel Trello or Asana tasks for rapid issue resolution 📊 Centralized Logging All feedback + AI analysis is logged in Google Sheets Enables long-term trend analysis and strategic decision-making 💬 Proactive Engagement Positive reviews trigger a "Thank You" email Strengthens customer loyalty and boosts brand trust 🛠️ How to Set Up 1️⃣ Import the Workflow Copy and paste the workflow JSON into your n8n instance 2️⃣ Configure Credentials Set up access for: OpenAI**: Add your API Key Shopify**: Add your store's API credentials Slack**: Add Bot Token & Channel ID Trello**: Add API Key, Token, Board ID & List ID Google Sheets**: Add OAuth2 credentials 3️⃣ Customize Triggers Start with the Shopify Trigger node Add additional sources (e.g., Twitter, Webhook) and connect to the AI Analysis Node 4️⃣ Adjust AI Prompt In Node 2 (AI Analysis), update the prompt for: Custom business categories Specific analysis instructions 5️⃣ Update Conditional Logic In Node 4 (If Is Negative): Add conditions like urgency == "High" for critical issues 6️⃣ Replace Placeholders Replace all placeholder values: YOUR_SLACK_CHANNEL_ID YOUR_TRELLO_BOARD_ID YOUR_SPREADSHEET_ID ...with your actual credentials 7️⃣ Save & Activate ✅ Save your workflow 🔁 Click the Inactive toggle in the top-right corner to activate. An n8n automation workflow template by Marth - Business Automation.
Marth - Business Automation
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