GLPI Pending Tickets Notification to Microsoft Teams
GLPI Pending Tickets Notification to Microsoft Teams 📋 Overview Automate daily notifications for pending GLPI tickets directly to Microsoft Teams. Never miss critical support cases with this workflow that monitors assigned tickets and sends personal alerts. 🔧 How It Works Connect to GLPI - Authenticates and searches for your assigned tickets Filter Results - Finds tickets in "In Progress" status within your entity Send Notifications - Delivers formatted alerts to your Teams chat Clean Up - Properly closes GLPI session for security 📊 What Gets Monitored Tickets assigned to specific technician (configurable) Status: "In Progress/Assigned" Entity: Your organization (customizable) Date range: Tickets after specified date ⚡ Key Benefits Never Miss Deadlines - Daily automated reminders Personal Focus - Only your assigned tickets Time Savings - Eliminates manual checking (15-30 min daily) Rich Details - Shows ticket title, ID, and due date ⚙️ Setup Steps Time Required: ~30 minutes Import Template - Add workflow to your n8n instance Configure GLPI - Set server URL, credentials, and app token Set Technician ID - Update to your GLPI user ID Connect Teams - Link your Microsoft Teams account Customize Filters - Adjust entity name and date range Test & Schedule - Verify notifications and set daily trigger 🎨 Easy Customization Change technician ID for different users Adjust notification schedule (default: 8 AM daily) Modify entity filters for your organization Add multiple technicians by duplicating workflow 📋 Prerequisites GLPI instance with API enabled GLPI user account with ticket read permissions Microsoft Teams account (basic license) n8n with Microsoft Teams integration Perfect for support technicians who want automated reminders about their pending GLPI tickets without manual daily checks. An n8n automation workflow template by Luis Hernandez.
Luis Hernandez
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